About
Stonly provides a knowledge platform that improves customer service efficiency by streamlining agent workflows in ServiceNow. It helps agents solve cases faster with automated case data filling, guides for handling key issues, and decision trees to ensure compliance. Stonly's AI finds and cites relevant information from the knowledge base, allowing for accurate responses. The solution connects ServiceNow with other systems, enabling agents to perform actions seamlessly without manual data input. This enhances the quality of support delivered to customers by ensuring agents always have the right information at their fingertips.
Related Vendors
ConvergePoint offers policy management software integrated with Microsoft 365 SharePoint. This solution simplifies regulatory compliance by enabling organizations to create, manage, and publish policy documents efficiently. Users can confirm policy reading through attestation, track incidents, and manage contracts seamlessly within the platform. It leverages Microsoft Office for enhanced document management, ensuring security and ease of installation. ConvergePoint targets compliance across various industries, promoting best practices and reducing risks associated with non-compliance.
Omnitracker is dedicated to improving business processes through digital workflows. It offers a powerful ticketing tool designed to support IT architecture while automating routine tasks. The ITIL-compliant implementation simplifies the centralized and structured management of services of all kinds, enhancing efficiency and effectiveness in governance, risk management, and compliance processes. The platform is suitable for businesses of all sizes looking to streamline their operations through comprehensive policy management and digital solutions.
Esper's cloud-based policy management software empowers governments to automate policy workflows and streamline operations. It consolidates all policy processes into one solution, allowing staff to collaborate seamlessly on policy drafting, review, and publication. Esper's platform automates workflows while facilitating compliance with state, federal, and Canadian regulations. Features include automated timelines for policy processes, easy exporting and publishing options, and mobile-friendly access. Additionally, agencies can track policy versions and monitor engagement metrics, ensuring policies are current and accessible across all devices.
